Team · Customer support
Better customer support with AI
Answer your customers in record time, with precise replies grounded in your business. Focus on what matters.
For
Customer support teams and their leads
About
Tickets, client conversations, knowledge base and CRM
Without
Having to abandon the helpdesk your team already uses
gescon
PRODUCT VIDEO · DIRECT A3GES CONNECTION
02
What's overwhelming you today?
Finding an email
The same questions arrive over and over, and every agent answers them their own way.
The client waits while someone searches for the answer that was already given last week.
Each client's history is scattered across email, the CRM and tickets nobody ever reopens.
The judgement of whoever has been on the team longest isn't written down anywhere, and whoever just joined has nowhere to look it up.
03
How does it respond, step by step?
It connects to email, the helpdesk and the team's CRM, works out which client and which ticket it's about, and answers citing the conversation each detail comes from.
- PRIMEROConnects to email, the helpdesk and the team's CRM
- SEGUNDOReads every ticket and groups it by client and by subject
- TERCEROAnswers citing the ticket the reply comes from, ready to send
gescon
04
What can it handle for me?
Resolve more tickets without escalation.
Get your colleagues working more independently, able to resolve more tickets first time.
Automate the answers to the most common questions
Answer with your sources and pass queries that need review to your team.
Answer on your website with an AI chatbot
Pick the information you want as context and paste the code into your website so users can ask the AI directly.
AI agents for better customer support.
Automation frees your team to focus on what really adds value: strategy and the client relationship.
Searches where your team already keeps the answers
Gescon finds the answer wherever your team has already stored it: in the company manual, the quality processes, email and the CRM you already use.
05
What changes for the support team?
Your support team with an AI that knows your whole company.
Current workflow
With Gescon
Resolve more questions with less time spent
Resolve your clients' questions from your own documentation and from previous answers. Because it works on your real information, hallucinations all but disappear.
Manage knowledge proactively
Gescon's agents analyse every query from your clients along with your own information to spot the gaps and propose how to resolve the cases that today have no answer.
Connected straight to your management tools
Integrate the whole support flow, from the moment the ticket arrives by email through to creating a task in your CRM. Your entire process centralised in a single tool.
06
How do we start?
PRIMERO
A demo with your team's real tickets
Half an hour with real conversations and tickets, not one of our examples.
SEGUNDO
One channel first
It connects to the inbox or helpdesk of a single team, without touching the rest of your channels.
TERCERO
The whole support team
The rest of the agents join once the first answers have already shown where they come from.