GESCONSmart chatbot
Answer customers with your own AI
Build a chatbot with your documentation to answer customers on your website. You choose what it can access and when it hands over to a person.
Nobody asks again what the customer has already said: the whole thread travels with the handover. And what it doesn’t know, it doesn’t make up: it says so and calls a person.
In three steps
From question to answer, with no hallucinations
Make sure every answer is backed by your documentation, so users always get accurate information.
Question
A user asks on your website or on WhatsApp, at any hour. No form, and no waiting until tomorrow.
Answer
Gescon searches your documentation and the data you’ve connected, and says where it got it.
Person
If help is needed, the conversation passes to your team with full context, without starting over.
Under your control
It speaks in your name, and you decide how
A customer-facing chatbot is your company’s voice. You choose what it answers with, how far it goes and when it stays quiet.
- Its sourcesIt answers with what you connect. What isn’t connected doesn’t get answered.
- Its limitsThe tone, the subjects it stays away from and the exact moment of the handover.
- Its recordEvery conversation is kept and can be read again, so improving the answers means reading them, not guessing.
One chatbot, wherever customers reach you
Set it up once and publish it wherever you need. The channel changes; the knowledge and the tone stay the same, and you decide which pages it appears on and which it doesn’t.
Your website
A widget with your colours, on any page you choose.
WhatsApp
The channel your customers really write on.
API
The same chatbot inside your own application.