Frequently asked questions

It is an artificial intelligence platform that brings together the knowledge you have scattered across documents, email, Drive, SharePoint, databases, spreadsheets and your ERP. From there your team asks a question and gets an answer with the real context of the company, instead of hunting through folders or interrupting a colleague.

Smart chat answers with the context of your company. Open chat gives you the market's leading models for any subject, without that context and paying only for what you consume. AI agents are specialists in one specific part of your knowledge, with their own sources, mission and skills, and they work on a recurring basis.

Internal chat uses OpenAI in normal and expert modes. In Open chat you can choose OpenAI, Anthropic, Perplexity, xAI or Google AI Studio.

Yes. Access is organised through users, groups and roles: each role bundles specific permissions — reading or writing knowledge and source configuration, for example — and a user inherits those of the role you assign them. You can create custom roles that match your own structure.

Yes, through the Widget, the feature that lets you embed Gescon in your own website. It is a paid extra and its price depends on the plan you are on.

Extra users cost €2 per user per month and extra pages cost €0.02 per page. When included tokens run out, buy more as needed or enable automatic top-ups, at €1 per million input tokens and €5 per million output tokens. You choose how to top up.

You can buy tokens as needed or enable automatic top-ups. You choose how to top up. In the platform you can check usage and costs for your tasks and queries.

The Widget is an extra feature that lets you embed Gescon in your own website. It costs between €10 and €20 a month, depending on the plan you are on. That cost is added to the monthly or yearly fee of the main plan.

If you cancel your subscription before the renewal date, the service stays active until the last day of the period already invoiced. No pro-rata refunds are issued for the time left.

If you move up to a higher plan during an invoiced period, you are only charged the proportional difference, so you can enjoy the new benefits straight away.

Yes. You can add extra users beyond those in your plan for €2 per user per month. Prices exclude VAT.

On Microsoft Azure infrastructure, Spain region (Madrid), with encryption in transit (TLS 1.2 or higher) and at rest (AES-256). Some sub-processors — in particular the AI model provider and the communications providers — may process data outside the European Economic Area; when that happens, the transfer relies on the safeguards set out in the GDPR.

No. Customer and End User data is never used to train, retrain or improve the models of any provider. That is a written commitment, not an internal practice: it is in the privacy policy and in the data processing agreement.

Yes. NURIA LABS acts as Processor under Article 28 of the GDPR and processes data following your documented instructions. The DPA is published, and it includes the technical and organisational measures of Article 32 and the list of authorised sub-processors.

It depends on the integration and the permissions you authorise. You can enable write actions in supported connectors. For databases, we recommend a dedicated read-only user. Disconnecting a source removes its Gescon configuration without deleting the original data.

When the contract ends, personal data processed on the Customer's behalf is returned or deleted, on the terms of the DPA. Whatever Gescon had indexed stops being available; your original sources stay intact, because Gescon reads them, it does not replace them.

No. Gescon runs in the browser and connects to the sources you already have — Google Drive, SharePoint, databases, your ERP — without moving your information anywhere or changing how your team works.

Every plan includes monthly support sessions: one a month on Individual, Basic and Advanced, and three a month on Pro. They are guidance sessions, not only incident handling.

Start with a 30-minute demo to see your sources and how Gescon fits your tools. No installations, migrations or commitment. You can also write to us through Contact.