Use cases

Several inboxes, one answer

Built for shared inboxes: support@, sales@, billing@. Gescon queries every one you authorise at once.

Support

«Has this client written to support@ before?»

Gescon searches every authorised shared inbox and quotes the earlier email.

Administration

«Have we received this supplier's invoice this month?»

Finds the email in the billing inbox and quotes the attachment.

Sales

«Which inbox has been tracking this lead?»

Identifies the right shared inbox and summarises the thread.

Management

«How many unanswered emails are there across all inboxes?»

A count per inbox, oldest first.

What it brings

Manage each inbox separately

Access Outlook inbox messages and attachments, and create and move emails with the functions and permissions you authorise.

Authorised shared inboxes

Each with its own permissions, managed separately.

Automatic identification

Gescon knows which inbox a question belongs to based on context.

Full emails with their thread

Retrieves the whole conversation so it doesn't answer halfway.

Citations to the source email

Every answer links to the exact message and the inbox it came from.

Actions you authorise

Create and move emails with the permissions you enable.

Setup

Authorise each shared inboxOne by one, with the permissions you authorise for each inbox.

Name each inboxSo Gescon can tell support@ apart from billing@.

Ask as usualGescon identifies the right inbox based on the question.

Requirements

Estimated connection time: 20 min

Same family